Frequently Asked Questions (FAQs)

Q. How do I place an order on-line?

After selecting an item, click on the pink 'Order' button. To continue to add or buy more items press keep shopping. Provide your shipping, billing and credit card information in the checkout page.

 

Q. I do not have a credit card or Paypal, how can I make a purchase?

Besides all the major credit cards and Paypal, we also accept payments via Western Union and bank wire transfer. Simply place your order via the 'Contact Us' form, along with the item number(s) that you wish to purchase, and we will contact you for the next step.

Q. When will my credit card be charged?

When an order is placed, your credit card will be charged within 24 hrs, if the billing information you provided is correct. Otherwise we will contact you for more information regarding your billing. For buyers paying with Paypal, the amount will be deducted from your account at the time you complete your order.

Q. What are the countries that you ship to?

We are glad to ship to any country in the world, as we believe that online shopping is for everyone!

 

Q. I would like to order wholesale in large quantities, can you give any further discount?

Simply write to us through the 'Contact Us' form with your intention, and we will be glad to discuss any wholesale enquiries. We will respond to your enquiry within 24 hours.

Q. What is EarringsPlanet.com's return policy?

If you are displeased with an item you receive, you may return the item. The item may be returned as long as it is in its mint unworn condition within 7 days of the delivery date for a full refund. For refunds or exchanged, please contact us using our contact form to obtain an authorization (RMA) number and shipping instruction. Orders without an RMA number will be discarded. Reorders and wholsale orders are non-refundable.

Q. What if I received an incorrect or damaged item?

In the unlikely event that you receive an incorrect or damaged item, please contact us immediately and we will replace it with no questions asked.